abstract

Moses Laksono Singgih, Putu Dana Karningsih, Mokh Suef Abstract Outsourcing is delegating partial or total business functions to other companies in conjunction with administrative and operational activities. One of the industries that implementsoutsourcing in its maintenance activity isthehealthcare industry. An Intensive Care Unit (ICU) is part of ahospital which is veryvital,so that it requires medical …

Performance model development for assessing maintenance service providers using the Kano model Read More »

Muhammad Rosiawan, Moses Laksono Singgih, Erwin Widodo Extended Abstract The objective of the study is to develop a mathematical model to measure the quality cost and economic benefits of the implementation of the quality improvement program within a business process of manufacturing companies. The economic benefits are obtained from saving quality costs resulting from achieving …

Model of quality costs and economic benefits of a business process of manufacturing companies Read More »

Endang Retno Wedowati, Moses Laksono Singgih, and I Ketut Gunarta Abstract. Segmentation has been frequently used to study individual consumer behavior against its preference. Consumer prefe rences indicate consumer requirements for aproduct. This study aims to analyze consumer prefe rences based on gender segmentation (male and fe male) and age segmentation (adolescents, adults, and elderl …

A Study of Consumer Preferences for Customized Product Design Read More »

Heru Prastawa, Udisubakti Ciptomulyono, Moses Laksono-Singgih & Markus Hartono Abstract Studies on customer’s needs, desires and preferences have become highly important in the product design and development process. One consideration in usability is the cognitive aspect, which is related to the accommodation and evaluation of human cognitive capabilities, limitations and tendencies. In addition to the …

The effect of cognitive and affective aspects on usability Read More »