Productivity and Quality in Smart Manufacturing Systems

Recent Development and Future Research of Manufacturing Excellence: A Literature Review

Moses Laksono Singgih, Dessy Ahadian, Winda Puspitasari, Firdausy Anindita Ayudinda, Aida Aidil, Arventa Lukas Pranastya, Paulino Gamboa, Afrigh Fajar Rosyidiin, and Hari Prasetyo

Extended Abstract

The development of manufacturing in the current conditions is increasingly advanced, especially in improving manufacturing excellence. To achieve manufacturing excellence, manufacturers need to manage based on real-time performance information. Performance is the measure of manufacturing excellence. Excellent performance can react quickly to changing marketplace conditions, dynamically reflect these changing production targets, and efficiently and reliably achieve these targets. It also requires ongoing cost reductions and quality improvement. This study aims to identify and determine the management of the system by analyzing the implementation, increasing profits, and improving service efficiency. The approach in this research is a literature review of the latest journals related to manufacturing excellence. It found that the size and improvement of manufacturing excellence is something that researchers are continually making improvements to, especially in the manufacturing sector. This paper aims to review the latest development and future research of manufacturing excellence through Product service systems, Manufacturing Safety, Manufacturing Quality, and Overall Equipment Effectiveness, as well as improvement steps to achieve manufacturing excellence through Design for Manufacturing and Assembly (DFMA), Lean Manufacturing, and the Internet of Things.

Keywords: Manufacturing Excellence, Safety, OEE, Quality, Product Service System



Manufacturing excellence is a broad term. Some manufacturers measure by production, which is a set of world-class manufacturing standards. Other manufacturing companies define manufacturing excellence as part of a total commitment to meeting safety and exceeding internal goals, including plant capacity, employee satisfaction, customer service, and organizational change. In today’s era of global competition, the industrial world, including the manufacturing industry, is mutually enhancing competitiveness in producing products and services of good quality and meeting customer expectations. Each manufacturing industry made various changes to achieve the best manufacturing excellence. Manufacturing advantage relates to competition between firms. In comparing manufacturing advantages, most studies define excellence in terms of several indicators such as waste reduction, operating efficiency, good delivery quality, employee work, and customer satisfaction.


In preparing this paper, a workflow diagram described the methods and steps taken (Figure 3).



Based on the review, the development of methods related to the size and improvement of manufacturing excellence. The measurement of manufacturing excellence uses several criteria, including product service system, manufacturing safety, manufacturing quality, and equipment effectiveness indicated by the OEE (Overall Equipment Effectiveness). A Product-service system (PSS) is a value creation concept that combines products (tangible) and services (intangible). Products and services provide added value and meet the specific needs and desires of consumers. The main idea of PSS is how consumers are not faced directly with the product but can fulfill their needs and desires through the services provided. By integrating products and services, consumers can fulfill more desires than just using a product with a specific function. Another measure of manufacturing excellence is the safety aspect, a measure of excellence in the manufacturing industry. Manufacturing Safety aims to prevent accidents in the manufacturing industry work environment from smoothening the production process and increasing productivity.


After doing some literature review shows that to achieve manufacturing excellence, not all manufacturing systems of every company are the same, and different companies can use different types of manufacturing systems depending on what the company produces, how the company wants to produce it, how much production and the amount of production—other factors. Several criteria for assessing manufacturing excellence, namely service system, quality, safety, and effectiveness of process support equipment, are essential. In addition, improvement steps also need to be carried out and studied more deeply to meet the appropriate product quality aspects, timely delivery, minimum cost, efficient processing time, customer satisfaction with systems and products, and worker safety


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